Other Services
Using our sophisticated remote usability technology and expertise in customer experience we can deliver tailored consulting projects and services to improve the effectiveness of your website.
Decision Discovery
Using our remote usability testing method, users start at a blank web page and are asked to use any resource online to perform tasks related to an industry.
Providing superior insight into behaviour across the web – where customers go, the reasons they go there and the feelings they have.
You can learn how to capture the attention of web users, improve messaging and customer experience.
Sales Effectiveness Benchmark
Using our knowledge from Global Reviews Customer Experience Benchmarking, this benchmarking method is performed by our usability experts and linked to a key online business driver - Sales.
It also delivers competitive intelligence from nominated competitors and provides prioritised, actionable recommendations.
We measure up to 700 criteria to gauge the appeal, effectiveness and usability of a website experience. The assessment is focussed on three key themes
- Create Interest (Entice)
- Build Trust (Engage)
- Convert to Customer (Close)
The Sales Effectiveness Benchmark helps you understand how comfortable your consumers are buying your products and services online, and what you can do to increase confidence in web transactions.
Expert Reviews
We combine our expertise in customer experience and evidence gathered from our remote usability tests to extend our reviews beyond just basic usability principles and guidelines.
Our experts provide you with a focussed analysis on what is right and wrong with not just your interface but also the usability and customer experience.
Our reviews can cater for all stages of development
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